The blanket objective is to introduce new and revamp existing procedures of the hotel (operational and managerial) in order to maximize the revenue, minimize the expenses and hence push the bottom line to its maximum potential, while keeping market trends at the centre. The assignment concerns us with mentioned areas, but is not limited to them; we need to assess and analyze beyond.
Every week
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Forecast review based on current booking pace reports
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Measure performance against forecast
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Measure targets against competition
Every month
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Review operations from a revenue, cost, cash, working capital perspective.
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Regular face to face interviews with owner, operator and management team
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Benchmark with competitive set
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Guest satisfaction and staff satisfaction
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PR, marketing and web presence check
Every year
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Budget Planning & Reviews
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Revenue Management, sales and marketing plan
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Look at capital plans, investment costs, returns post analysis
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Vendor contract reviews and renegotiation
